Returns & Refunds

01What can be returned or replaced

For hygiene and food-safety reasons, opened or used packs cannot be returned.

We will replace the item or refund you in full if you receive a damaged, leaking, tampered, expired or wrong product, or if an item is missing from your order.

02How to raise a request

Email hello@ayuvora.in within 48 hours of delivery with your order number, a short description of the issue and clear photos or an unboxing video of the pack and outer box.

Our team reviews every request and replies within 2 business days. If needed, we arrange a pickup of the unopened item at no cost to you.

03Order cancellation

You can cancel an order any time before it is dispatched by writing to hello@ayuvora.in with your order number. Prepaid cancellations are refunded in full.

Once an order has been dispatched it can no longer be cancelled.

04Refund method and timelines

Approved refunds for prepaid orders are made to the original payment method within 5–7 business days of approval. Your bank may take a few additional days to show the credit.

For cash on delivery orders, refunds are made by bank transfer or UPI to details you share with us.

Delivery charges are refunded when the return is caused by our error.