Privacy Policy

01Information we collect

When you place an order: your name, mobile number, email address and delivery address.

When you contact us or join our newsletter: your name, email address and the details you choose to share.

Basic technical information such as browser type and pages visited, which helps us keep the website working properly.

02How we use your information

To process, deliver and support your orders, including sending order and delivery updates.

To reply to your questions and requests.

To send product updates or offers only if you have opted in. You can unsubscribe at any time.

03Payments

Online payments are handled by Cashfree Payments. Your card, UPI and bank details are entered on their secure system and are never stored by Ayuvora.

04Sharing your information

We share only what is necessary with trusted partners who help us run the store, such as courier companies (to deliver your order) and our payment partner. We do not sell or rent your personal information.

We may disclose information if required by law or to protect our customers and business from fraud.

05Cookies

We use essential cookies to keep your checkout session secure. You can block cookies in your browser, but some parts of the website may not work correctly.

06Data security and retention

We use reasonable technical and organisational measures to protect your information. Order records are kept for as long as required for accounting and legal purposes.

07Your choices

You can ask us to access, correct or delete your personal information, or to stop marketing messages, by writing to hello@ayuvora.in.

08Grievance officer

For any privacy concern or complaint, contact our Grievance Officer at hello@ayuvora.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.